Help Center

How can we help you?

Sometimes things can get tricky. But don't worry, we're here to help. Here you´ll find your contact options and information you need to maximize your Norce experience!

Product Support

Is there anything in the product that you need help with? Then please do not hesitate to contact our support team!

Product support

Customer Success

Our Customer Success Team is here to help you and gladly answers your specific questions.

Customer Success

On Call

In case of business critical disruptions or other urgent operational issues outside regular support hours. Please contact Norce On Call.

On call

Professional Services

Are you in need of further development of your shop or need help with design or external applications? Our team is ready to assist you.

Professional Services

Finance

Get in touch with our Finance team if you have any questions regarding invoices, payment terms or general agreements.

Finance

Feedback

Do you have ideas on room for improvements or just any kind of feedback for us at Norce? Do not hesitate to reach out.

Feedback

More information

Ongoing Tickets

Zendesk login (Jetshop)
Zendesk login (Storm)

Norce Docs

Are you working with Norce products as a user or developer? Here, you can learn more about our features, explore everything from documentation to product information and settings. If you want to learn more about a specific functionality, this is the right place for you.

Norce Docs

Norce Academy

Do you need assistance or training on how to effectively use the Norce platform? Our team of specialists will help you make the most of all our features and demonstrate the possibilities available. Whether you have prior experience or are completely new to the field, we'll help you succeed with our e-commerce solution. Our specialist will guide you to learn more!

Status Page

Our operational status page is constantly updated with current information.

Status Page [Storm]
Status Page [Jetshop]

Let´s talk

Do you want to accelerate your digital commerce?

Norce empowers companies with advanced needs to accelerate their digital business. We do this by providing powerful composable, headless and True SaaS commerce.

Powered by industry-leading technology, strategic partnerships and continuous innovation, we create the tools and strategies needed to fully take advantage of tomorrow's commercial landscape.