Availability logic in Norce Commerce
The availability promise is one of the most trust-sensitive moments in the buying process. "In stock" means very little if it does not come with a realistic delivery date. And a flat "out of stock" message loses sales that could have been won with a more honest answer. Norce Commerce is built to give you the data you need to make that promise accurately, regardless of how complex your logistics setup is.
The availability model in Norce is structured around warehouses and locations. You can connect multiple warehouses, each with its own stock levels and lead times. Norce aggregates this data into a single availability view per product, so your storefront always works from a complete picture. A product in stock at your central European warehouse with a four-day lead time is handled differently from the same product available at your Swedish warehouse with next-day delivery, and your application can surface that difference to customers
directly.
Lead times are configured per warehouse and can be overridden per location or product where needed. When a product is out of stock locally, but incomingstock is expected, Norce surfaces the next delivery date alongside the lead time, making it possible to tell a customer "Expected delivery in two weeks" rather than showing nothing. When supplier stock is available as a fallback, that availability is surfaced separately, with its own lead time, so you can offer an honest delivery estimate even when your own warehouse is empty.
For retailers with physical stores, Norce can include store-specific stock in the same model. Stock from a point-of-sale system can feed into Norce alongside warehouse stock, making it possible to show customers online whether a product is available nearby for immediate pickup.
Norce also handles reservations. When an order is placed, the stock is reserved against the standard warehouse on the active price list, reducing the available count immediately. When the warehouse management system sends a fresh stock update, the reservation is cleared, and the new value takes over. This reduces the risk of overselling without requiring real-time stock checks on every
page load.
The result is an availability model that gives you enough structure to make accurate promises, and enough flexibility to reflect how your actual logistics work, whether that is one central warehouse or a network of locations, stores, and suppliers.