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Strategic Account Manager

Do you want to work at the heart of digital commerce, building long-term partnerships with some of the Nordic region’s most ambitious retailers, brands and B2B companies? We are looking for a Strategic Account Manager who combines strong commercial drive with strategic insight to nurture existing customer relationships and proactively grow revenue.

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As a Strategic Account Manager at Norce, you will own a portfolio of our most important customers, securing retention and driving Net Revenue Retention (NRR) by identifying growth opportunities and collaborating closely with our solution partners to deliver added value. Your mission is to create value for both the customer and Norce by strengthening relationships, uncovering commercial opportunities, and leading initiatives that generate measurable business impact. You will work closely with senior stakeholders, solution partners, and internal teams to build lasting partnerships and support customers as their needs and ambitions evolve.

We believe in building partnerships that last. That means understanding your customers’ business inside and out – their strategy, goals, and challenges – and proactively helping them succeed. Your efforts will directly influence the profitability, retention, and expansion of our customer base.

This role suits you if you:

  • Enjoy combining strategic planning with hands-on business development.

  • Are confident engaging and negotiating with senior decision-makers, including C-level executives.

  • Can see both the big picture and the details needed to make it happen.

  • Thrive when collaborating across teams and with external partners.

  • Are motivated by achieving results through a strong business mindset, focused on maximizing customer value and retention.

Experience we believe will help you succeed:

  • 5+ years of experience in B2B sales, strategic account management, or customer success –preferably within SaaS, technology, or other complex, solution-based industries.
  • Proven success managing and growing large strategic accounts, securing long-term partnerships, and driving profitable growth.

  • Strong track record in leading contract negotiations and renewals that deliver solid commercial results.  

  • Experience working within the ecommerce sector and collaborating closely with solution partners to deliver the best possible value to customers.

  • Solid technical understanding with the ability to communicate complex concepts clearly and with business impact. 

If you have any questions about the role please reach out to Cecilia Starke.

Intrigued? If this opportunity peaks your interest, please complete the form below and we'll reach out to you.

About Norce

Norce is the Nordic region’s leading SaaS platform for digital commerce. We empower B2B and B2C companies with powerful technology to accelerate their digital business. Our expertise lies in managing large and complex assortments, optimising pricing & campaigns, and delivering powerful B2B functionality. We meet the most advanced needs for security, flexibility, and scalability through an architecture that is True SaaS, API-first, headless, and composable. Norce Commerce is today trusted by some of the Nordic region’s most successful companies including Adlibris, Blåkläder, Cervera, Royal Design, and Spendrups. Our offices are located in Stockholm, Gothenburg, and Oslo where our teams of dedicated experts work with one common objective, creating superior value for our customers and partners. For more information, visit www.norce.io or follow us on LinkedIn. 

 
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Do you want to accelerate your digital commerce?

Norce empowers companies with advanced needs to accelerate their digital business. We do this by providing powerful composable, headless and True SaaS commerce.

Powered by industry-leading technology, strategic partnerships and continuous innovation, we create the tools and strategies needed to fully take advantage of tomorrow's commercial landscape.